| S2000 queuing management system through the number, automatic call, identification, dynamic data real-time monitoring and efficiency management methods, in the front desk, can play a service staff call function, to achieve order, civilization, fairness and comfort; in the back-stage, the leader can know the front desk through remote monitoring and timely information, such as: The working condition of the window and the waiting situation of the customers, etc., so that the leaders can arrange the staff reasonably.
Touch picking machine
Set up an automatic number pick-up machine in the waiting area, according to the needs of the guests, click the corresponding service content button, the number pick-up machine will automatically print a service name, queue number, waiting number, queue time and other related information ticket. The series uses advanced touch (or key) to take the number, but also can provide a swipe card, induction and other ways to take the number. Multi style pick up machine is optional or customized according to user requirements.
Number ticket
The number ticket is the queuing serial number voucher which is printed to the guest. The format of the ticket can be set according to the requirement.
Employee call terminal
A physical caller is a caller placed on an employee's desk. It has 21 function keys, 6-bit LCD display for displaying department codes and calling numbers. The common functions of pagers are as follows:
(1) in normal use, you can press the "hello" button to automatically call the first or next customer.
(2) if the customer does not hear it for a moment, he can press the "repeat call" button to repeat the same number.
(3) If a customer needs special priority services, can press the "call" key, the serial number will be input into the caller can call;
(4) Customers who do not come to handle the call can be discarded for the purpose of accurately statistic the workload data of the current employee. Customers who discard numbers can call again in due course.
(5) If the customer arrives at the service counter, the staff can transfer the customer's number to another queue or other department by "conversion" key when they find the wrong number. (this can also be done by management software).
(6) login: enter employee's staff number or counter number to login.
(7) if the staff asks the assistant duty manager, press the "help" button to notify the duty manager.
Optimized virtual caller program can be easily installed on WINDOWS7, 10, XP, NT and other network platforms, functional reference physical caller.
Window display terminal (screen)
The window display screen is mainly used to display the number being called. When the window staff calls, they will prompt the corresponding information on the screen.
Integrated display terminal (screen)
The integrated display screen mounted in the hall can more clearly and accurately prompt customers to handle business at various windows in time. The integrated display model is provided for reference.
phonetic system
There will be a loudspeaker installed in the waiting area. There are two ways to install the loudspeaker.
Make use of the sound box inside the pick up machine. This is also a common way for small service halls.
In the broadcasting system design of the bank business hall, the waiting area is designed as an independent area, and the ceiling is installed with the ceiling speaker, so that the volume is evenly distributed and emergency broadcasting can be broadcast in the event of an emergency. When calling a guest, the voice system calls the guest in voice mode. When calling, it can call the Department name / Department name, queue number, and service window.
Total controller
The ZH-ZO4 master controller is used to distribute and collect the current and signal to each device, which can distribute the signal and current evenly to each device. According to the actual needs, the system uses S2000 master controller. The parameters are as follows:
Size: 180 x 90 x 30mm
Weight: 0.5kg;
Port number: 4 ports;
Output power: more than 6.2A/24VDC;
Input power supply voltage: 220VAC;
Output line connection: standard 8 core RJ45 port.
Customer evaluator
The customer evaluator is a device used to evaluate the service work of the counter operator. It can dock with queuing system pager.
The functions and parameters of the customer evaluator are as follows:
Wiring mode: type 485 and type USB;
Service evaluation: satisfaction, basic satisfaction, and less satisfaction.
Service star display: According to customer evaluation results, the system automatically displays service star (1 star, 2 stars, 3 stars, 4 stars, 5 stars) |
Location：
